Frequently Asked Questions
The Rental Rates includes : 2 Helmets, Phone holder, Motorbike Insurance, Theft Insurance & Delivery & Pick-Up Service
All our bikes go through an extensive 25-point quality control inspection to ensure safety and performance. Before every rental, we carefully check key components such as the engine, steering balance, brakes, lights, turn signals, tires, and other essential safety points. In addition, all units are regularly serviced every 2,000 km, including oil changes, brake inspection, CVT (automatic transmission) checks, injector cleaning, and tire condition checks, ensuring every scooter is always in excellent, safe, and reliable condition for your trip.
The insurance covers the scooter only. It does not cover the renter, third parties, other vehicles, pedestrians, or any personal liabilities. Any damages or issues caused by the renter will be the renter’s responsibility. Terms and conditions app “We recommend riders to have personal travel insurance for additional coverage.” “We recommend riders to have personal travel insurance for additional coverage.”
The renter is responsible for any damage to the vehicle up to a maximum liability of USD 150 for 110cc–150cc scooters, USD 250 for 250cc scooters, and USD 350 for cars. Repair costs may vary depending on the extent of the damage, starting from IDR 150,000 or more, as they include repair work, vehicle downtime in the garage, and spare parts availability. This amount represents the maximum excess (own risk) per incident. Terms and conditions apply. “Our team will always provide transparent cost details before any repair is carried out.”
We offer complimentary delivery within Ubud (up to 5 km) during working hours. Delivery and pick-up are also available to Airport, Jimbaran, Nusa Dua, Kuta, Seminyak, Canggu, Uluwatu, and Sanur, with fees starting from IDR 35,000 depending on distance. For remote areas across the East, North, and West of the island, delivery is available at IDR 850,000. Additional charges may apply outside working hours, and minimum rental terms apply. Please note that Gilimanuk area is not covered.
For your convenience, we accept cash (IDR), Visa and MasterCard, as well as bank transfer. A 2% processing fee applies to card payments.
Traffic violations in Bali may result in fines depending on the offense. Common penalties include crossing the stop line at a red traffic light, with fines ranging from IDR 500,000 to IDR 1,000,000, riding without a helmet or carrying a passenger without a helmet, with fines ranging from IDR 250,000 to IDR 500,000, and riding without a valid international driving license, which may result in fines of up to IDR 1,000,000. We strongly recommend always following local traffic regulations and carrying the required documents while riding.
To complete the rental agreement, we require a copy of your passport and a valid driving license for documentation. If you do not have a copy, you may present the original documents, and we also accept clear photos or images of your passport. Additionally, please provide your hotel or accommodation name and address where you are staying in Bali. “Our team will assist you with a quick and hassle-free rental process.”
We accept payment via bank transfer. Alternatively, our team can visit your hotel or villa to collect the payment in person at no additional cost within Ubud, Kuta, Canggu, and Jimbaran during operational hours
Long-term rentals include a free monthly service check-up covering essential maintenance such as oil, tires, brakes, and other key components. You may visit our in-house mechanic for servicing, or our road assistance team can come to your location to collect the bike for maintenance, ensuring a convenient and hassle-free experience “Enjoy worry-free riding with full maintenance support throughout your rental period.”
Our scooter/ motorbike can be used in Bali only, if you are planning to travel around Indonesia, considen hiring scooter in each Island.
The Rental Rates includes Insurance and Theft.
We provide all our car with Extensive 25 Key Points for Quality Control. Before every rental we make sure: engine, steering balancing, brake, lights, lane signals, tire and many more key safety points. *Every 2000 km our cars are serviced. It includes changing the oil, checking the brakes, injector, tire condition.
The insurance cover only car, will NOT cover the renter or third party / other vehicle or pedestrian or any things that problem by the renter will be renter responsibility.
The renter have to responsibility with the car up to maximum US$ 350.
Yes, we provide free of charge delivery and pick up services at your address from our office (within Ubud - near areas) during working hours. We also deliver to: Airport, Jimbaran, Nusa Dua, Benoa, Kuta, Seminyak, Canggu, Uluwatu, Sanur and all of Bukit. We delivery for a paid: East, north, west of the island - 500,000 IDR = $35
We accept payment cash in IDR and Master Card/VISA (Card method payment plus tax 3%) or by Bank Transfer.
Crossing the stop-line on the red traffic light. The amount of penalty is from 500 000 to 1 000 000 IDR; Driving a car without an international driving license (category A). The amount of penalty is from 1 000 000 to 500 000 IDR.
We need copy passport and drive license for documentation, if you don't have a copy you can bring the original, we also accept image/photo of passport. Hotel/ accommodation name and anddres ( place where you are stay in Ubud/ Bali ).
We accept Bank transfer or we will organize to send our team to come to your place / villa to collect the payment for free in Ubud, Kuta, Canggu, Jimbaran other areas on our operational hours.
The long term rental including monthly free service check up for maintenance such us: oil, tires, brakes and other parts. Either you come to our In-House mecanic for maintenace or we will send team road assistance to come to your place to borrow the car for maintenance.
